Name: Aviation Performance and Productivity (en Inglés)
Price: 3984.13 MXN
Availability: InStock
Author: Budd, Lucy ; Ison, Stephen
ISBN: 9781472451583

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portada Aviation Performance and Productivity (en Inglés)

Formato

Libro Físico

Autor

Stephen Ison

Lucy Budd

Editorial

Routledge

Idioma

Inglés

N° páginas

414

Encuadernación

Tapa Dura

Dimensiones

24.6 x 17.8 x 3.0 cm

Peso

0.84 kg.

ISBN13

9781472451583

N° edición

Categorías

Sociedad y cultura general
Gestión empresarial

Aviation Performance and Productivity (en Inglés)

Stephen Ison (Autor) · Lucy Budd (Autor) · Routledge · Tapa Dura

Libro Físico

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Reseña del libro "Aviation Performance and Productivity (en Inglés)"

Modern airports are dynamic and increasingly commercialised facilities that are designed and managed to serve the needs of a diverse group of users, including airlines, passengers and, increasingly, private shareholders. Essays in this Volume investigate the implications of privatisation and changes in global airport regulation on airport pricing, the experience of airport privatisation in selected global markets and the impacts of airport privatisation on costs and efficiency. One of the most important considerations for aviation operators is the level of service they provide to their customers and issues of airline and airport service quality are addressed in this Volume. Of course, both objective measures and individual customer perceptions of service quality depend not only on material assets and infrastructure but also on airline and airport employees delivering the standardised service expectations of their employers. As numerous industrial disputes have shown, employee dissatisfaction with terms and conditions of employment can escalate into strikes or work to rule which have the potential to seriously damage both a company's reputation and its bottom line. Managing people in aviation is thus critical to aviation performance and productivity and the essays in this Volume examine not only the effect of low cost carriers on industrial relations but also the role of gender in the delivery of, particularly airline, services.