Compartir
Customer Relationship Management (en Inglés)
Oumar Bah
(Autor)
·
Niouma Semega
(Autor)
·
Our Knowledge Publishing
· Tapa Blanda
Customer Relationship Management (en Inglés) - Semega, Niouma ; Bah, Oumar
$ 1,260.15
$ 2,100.25
Ahorras: $ 840.10
Elige la lista en la que quieres agregar tu producto o crea una nueva lista
✓ Producto agregado correctamente a la lista de deseos.
Ir a Mis Listas
Origen: Estados Unidos
(Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el
Lunes 22 de Julio y el
Martes 30 de Julio.
Lo recibirás en cualquier lugar de México entre 1 y 3 días hábiles luego del envío.
Reseña del libro "Customer Relationship Management (en Inglés)"
Aware that the product alone is no longer at the heart of the market, banks are entering a context of heightened competition, while at the same time working around a new issue: the customer as king. The customer makes rational consumer choices based on his or her expectations and needs. Banking institutions therefore have to adapt day after day, not only to meet their customers' needs, but also to increase their lifecycle, i.e. build loyalty. This means focusing their entire strategy on the services and products they offer their customers. What's more, the trend towards optimizing company costs also greatly favors customer loyalty, since it's five times more expensive to win over a new customer than to retain an existing one. The logic is simple: gather as much information as possible about your customer, and listen to what they have to say in order to satisfy them and keep them for the long term. This information management requires a structural reorganization of the company in order to integrate the system, but also a shared commitment to making it optimal.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
Todos los libros de nuestro catálogo son Originales.
El libro está escrito en Inglés.
La encuadernación de esta edición es Tapa Blanda.
✓ Producto agregado correctamente al carro, Ir a Pagar.