Name: Five Steps to Five Stars: A Leader's Guide to Improving Customer Service (en Inglés)
Price: 366.80 MXN
Availability: InStock
Author: Blake, Alvin L.
ISBN: 9781543999181

Envío gratis

portada Five Steps to Five Stars: A Leader's Guide to Improving Customer Service (en Inglés)

Formato

Libro Físico

Autor

Alvin L. Blake

Editorial

Bookbaby

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 0.5 cm

Peso

0.09 kg.

ISBN13

9781543999181

Categorías

Liderazgo y motivación empresarial

Five Steps to Five Stars: A Leader's Guide to Improving Customer Service (en Inglés)

Alvin L. Blake (Autor) · Bookbaby · Tapa Blanda

Libro Físico

$ 366.80

$ 611.33

Ahorras: $ 244.53

40% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Lunes 22 de Julio y el Jueves 01 de Agosto.

Lo recibirás en cualquier lugar de México entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Five Steps to Five Stars: A Leader's Guide to Improving Customer Service (en Inglés)"

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps outline the required intentional and deliberate actions to succeed. Leaders who follow these steps will be able to improve their existing organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different lenses of the customer service windows--customer's view, the worker's view, and the leader's view. In Step Three, we continue to build leaders by discovering how to right their wrongs, and in Step Four, leaders will start the process of trying to close the customer service gap. Finally, in Step Five, leaders are asked to apply the 5-5-5 Rule to all areas of customer service in their organization. The steps will help leaders and managers build, promote, and create working environments which produce 5-Star customer service!