Name: Great Customer Service Over the Telephone (en Inglés)
Price: 487.32 MXN
Availability: InStock
Author: Training Institute, Customer Service
ISBN: 9781490991238

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portada Great Customer Service Over the Telephone (en Inglés)

Formato

Libro Físico

Autor

Customer Service Training Institute

Editorial

Createspace Independent Publishing Platform

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.5 cm

Peso

0.14 kg.

ISBN13

9781490991238

Categorías

Atención al cliente

Great Customer Service Over the Telephone (en Inglés)

Customer Service Training Institute (Autor) · Createspace Independent Publishing Platform · Tapa Blanda

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$ 487.32

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 18 de Julio y el Viernes 26 de Julio.

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Reseña del libro "Great Customer Service Over the Telephone (en Inglés)"

The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference! Communicating over the phone is so much different than face to face communications. There are different things we need to pay attention to and others we need to be aware. Even simple mistakes we are not aware of can drive customers away forever. The customer Service Training Institute, a long time provider of quality Customer Service and Business Training materials, has designing this manual with both businesses and individuals in mind. whether you are a large or small business, or an individual looking to become more effective in your career, this book will help you immensely. The book is designed to require no special knowledge or experience and anyone can quickly learn and implement some very easy changes to improve performance almost instantly! It is definitely a book you will want in your training arsenal!