Name: The Offer you Can'T Refuse: What if Customers Want More Than Excellent Service? (en Inglés)
Price: 557.06 MXN
Availability: InStock
Author: Van Belleghem, Steven
ISBN: 9789401470353

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portada The Offer you Can'T Refuse: What if Customers Want More Than Excellent Service? (en Inglés)

Formato

Libro Físico

Autor

Steven Van Belleghem

Editorial

Lannoo Publishers

Año

2020

Idioma

Inglés

N° páginas

256

Encuadernación

Tapa Blanda

Dimensiones

23.9 x 17.3 x 2.0 cm

Peso

0.66 kg.

ISBN13

9789401470353

N° edición

Categorías

Liderazgo y motivación empresarial

The Offer you Can'T Refuse: What if Customers Want More Than Excellent Service? (en Inglés)

Steven Van Belleghem (Autor) · Lannoo Publishers · Tapa Blanda

Libro Físico

$ 557.06

$ 1,114.12

Ahorras: $ 557.06

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Origen: Reino Unido (Costos de importación incluídos en el precio)

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Reseña del libro "The Offer you Can'T Refuse: What if Customers Want More Than Excellent Service? (en Inglés)"

- A new book from a visionary keynote speaker who specializes in customer-centric thinking and the evolution of corporate responsiveness- Offers concrete applications of the social dimension of customer relations- Contains three components for sustainable successHow can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.